Refund policy

At Pure Nature, your satisfaction is our top priority. We stand behind every product we sell.

REFUND POLICY

30-Day Return Window We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Non-Returnable Items The following items cannot be returned:

• Opened food products (Himalayan Pink Salt) for health and safety reasons
• Items damaged due to misuse or improper handling
• Final sale or clearance items

How to Request a Refund

1. Email us at theonlypurenature@gmail.com with your order number and reason for return
2. We will respond within 1–2 business days with return instructions
3. Ship the item back to us using a trackable shipping method
4. Once we receive and inspect the item, we will process your refund within 3–5 business days

Refund Method Refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement depending on your bank or card provider.

Damaged or Defective Items If your item arrived damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will send a replacement or issue a full refund at no cost to you — no return required.

Wrong Item Received If you received the wrong item, contact us immediately and we will make it right at our expense.

RETURN POLICY

Eligible Returns

• Items must be returned within 30 days of delivery
• Products must be unused and in original packaging
• A receipt or proof of purchase is required

Return Shipping Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective product, or damage during transit). We recommend using a trackable shipping service. Pure Nature is not responsible for lost return packages.

Restocking Fee We do not charge a restocking fee on unopened items returned in original condition. However, a 15% restocking fee will be deducted from your refund on items that have been opened or used but are still accepted for return at our discretion. No restocking fee applies to returns due to our error (wrong item, defective product, or damage during transit).

Return Address Please email theonlypurenature@gmail.com before sending any return. Once approved, send returns to:

Pure Nature LLC 8070 Castleton Road, Suite 2303 Indianapolis, IN 46250

Exchanges We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

Partial Returns If you ordered multiple items, you may return individual items. Refunds will be issued for the returned items only.